General FAQs

  • Yes. CareConnect operates as a licensed and insured provider for both home care and non‑emergency medical transportation. We follow all state and county regulations.

  • Absolutely. All caregivers and drivers undergo background checks, driving record checks (for drivers), training, and ongoing compliance monitoring.

  • Our office hours are standard business hours, but services and transportation may be available outside those hours depending on client needs and scheduling

  • You can reach us by phone, email, or through our website’s contact form. Our team responds promptly to all inquiries.

Home Care FAQs

  • CareConnect offers nonmedical home care services including personal care, homemaking, companionship, meal preparation, medication reminders, mobility assistance, and Medicaid waiver support. Our goal is to help clients remain safe, comfortable, and independent at home.

  • Yes. We accept Medicaid waiver programs in the counties we serve. If you’re unsure about eligibility, our team can help you verify your waiver status or discuss private pay options.

    • Starting services is simple.

    • Contact our office

    • We schedule an in home or virtual assessment

    • A personalized care plan is created

    • Services begin with a matched caregiverMost clients can begin care within a few days of the assessment.

      Most clients can begin care within a few days of the assessment.

  • We match caregivers based on skills, experience, personality, schedule availability, and proximity to the client’s home. All caregivers undergo background checks, training, and ongoing supervision to ensure quality care.

  • We currently serve:

    • Butler County

    • Hamilton County

    • Warren County

    • Clermont County

Transportation FAQs

  • Yes. We provide safe, secure wheelchair transportation using properly equipped vehicles. Our drivers are trained in wheelchair securement and can assist with boarding and exiting the vehicle.

  • Yes. We work with Medicaid transportation brokers. If your ride is authorized through a broker, we can complete the trip once we receive the trip ID or authorization.

  • You can schedule a ride by calling our office or submitting a request through our online form. Please provide your pickup location, appointment time, drop‑off location, and mobility needs.

  • We can schedule recurring transportation for dialysis, therapy, or weekly medical visits. If you are a Medicaid member, recurring trips may require broker authorization.

  • We provide transportation throughout:

    • Butler County

    • Hamilton County

    • Warren County

    • Clermont County

      We provide transportation throughout: