Privacy Policy

CareConnect Home Care & Transportation is committed to protecting the privacy and confidentiality of all clients, family, employees, and visitors' information. This Privacy Policy explains how we collect, use, store, and protect personal information across our home care and transportation services, including HIPAA‑aligned practices and data security standards.

Information We Collect

            Personal Information

  • Name, address, phone number, email

  • Emergency contacts

  • Date of birth and demographic details

Health & Care Information

  • Medical conditions relevant to care or transportation

  • Mobility needs and equipment requirements

  • Care plans and service authorizations

  • Medication lists (when relevant to safety)

Transportation Information

  • Pickup and drop‑off locations

  • Appointment times and destinations

  • Wheelchair or ambulatory status

Administrative Information

  • Insurance or Medicaid waiver details

  • Billing information

  • Signed forms and consents

Website & Digital Information

  • Cookies and analytics

  • Form submissions

  • Device and browser data

 

 How We Use Your Information

We use personal information only for legitimate operational, safety, and compliance purposes.

Service Delivery

  • Providing home care services

  • Scheduling and delivering transportation

  • Coordinating with case managers and healthcare providers

Safety & Compliance

  • Ensuring safe transfers and mobility support

  • Meeting Medicaid, waiver, and broker requirements

  • Documenting incidents and emergencies

Administrative Operations

  • Billing and reimbursement

  • Internal quality improvement

  • Staff training and supervision

Communication

  • Appointment reminders

  • Service updates

  • Client satisfaction follow‑ups

 

How We Protect Your Information

CareConnect uses multiple layers of protection to safeguard personal information.

Security Measures

  • Encrypted digital storage

  • Restricted employee access

  • Secure communication channels

  • Locked physical files

HIPAA‑Aligned Practices

  • Minimum necessary access

  • Confidentiality agreements for all staff

  • Ongoing privacy training

Information Sharing

We do not sell or share personal information for marketing purposes.

Information may be shared only with:

  • Authorized caregivers and drivers

  • Case managers and approved agencies

  • Healthcare providers involved in care

  • Regulatory bodies, when legally required

  • Emergency responders during emergencies

All sharing follows HIPAA‑aligned standards.

 Your Rights

Clients and authorized representatives have the right to:

  • Request access to personal information

  • Request corrections

  • Request restrictions on certain uses

  • Request copies of signed forms

  • Request deletion where legally applicable

We respond to all requests in accordance with state and federal regulations.

Data Retention

We retain records only as long as required by:

  • State home care regulations

  • Medicaid and waiver program rules

  • Transportation broker requirements

  • Internal quality and safety policies

After the required period, records are securely destroyed.

Changes to This Policy

CareConnect may update this Privacy Policy to comply with new regulations or improve clarity. Significant changes will be communicated to clients when appropriate.

 Contact Information

For privacy‑related questions or requests, contact our administrative office.

  • Transportation scheduling information

  • Employment application information

How We Protect Your Information

  • Secure data storage

  • Restricted employee access

  • HIPAA‑aligned handling of client information

  • Encrypted communication channels

Sharing of Information

We do not sell or share personal information. Information may be shared only with:

  • Authorized caregivers and drivers

  • Case managers and approved agencies

  • Regulatory bodies, when legally required

Your Rights

  • Request access to your information

  • Request corrections

  • Request deletion where applicable

Contact

For privacy‑related questions, contact our administrative office.